What if I have a problem with my order?

At Sketch Lab, customer satisfaction and quality control are a top priority.

Every order goes through an internal review process before production and again before delivery or pickup to ensure your order meets approved specifications.

If there is an issue with your order

If you believe there is a problem with your order, please contact us within 3 business days of receiving your items.

Examples include:

print defects
incorrect garment style or size counts
wrong ink colors
missing items
damaged goods
production errors compared to the approved proof

Call or text: (619) 836-1919

Email: contact@sketchlabco.com

How we resolve issues

Once we review the issue, our team will work quickly to provide an appropriate resolution, which may include:

replacement of affected items
reprint of defective garments
correction of order shortages
pickup / delivery resolution
account credit when applicable

Artwork approval

Please note that all custom orders are produced based on the final approved artwork proof and approved order details.

Sketch Lab is not responsible for errors that were present in the customer-approved proof, including spelling, names, sizing counts, or artwork placement once approved.

Our commitment

We stand behind our production quality and work hard to make sure every order is delivered correctly and professionally.

If something is not right, we will work with you to make it right.